Vehicle rental terms
Version 1.03 · effective from 01.10.2026
These terms describe how Rent-Move.IT vans are booked and rented. The vehicle, dates, price, extras and deposit of a specific booking are set out in its confirmation sent by e-mail.
The Polish version of these terms is binding; this English version is provided for convenience.
1. Rental provider and service
The rental provider is Rent-Move.IT Daniel Zasieczny, Huby 6j, 64-553 Grzebienisko, Poland, tax ID (NIP) 7872157437, phone +48 734 490 136, e-mail danielzasieczny@rent-move.it. The service is paid use of the selected van for the agreed period.
2. Booking
A price calculation does not reserve a vehicle. An online booking requires an account, the driver's details and acceptance of these terms and the privacy policy. Online, the pick-up can be booked at the earliest 2 hours from the moment of booking; for an earlier pick-up please call us.
With online payment the dates are held for 30 minutes for payment; without payment the booking expires automatically. With cash payment the booking is preliminary: we confirm it by phone within 45 minutes, otherwise it expires. The rental agreement is concluded when the booking is confirmed (paid online or confirmed by phone).
3. Driver and documents
The driver must be at least 18 years old and hold a category B driving licence valid until the return date. At pick-up they show an ID card or passport and the driving licence. The provider may refuse to hand over the vehicle if the documents are invalid or the details do not match — the booking is then treated as cancelled within 24 hours of pick-up.
4. Price, payment and deposit
Prices are gross (VAT included). The calculator price covers the rental with the long-rental discount and the selected extras. Payment: online via Paynow (BLIK, instant transfer, card), in cash at pick-up or — if agreed — by bank transfer to the provider's account. Every booking gets a receipt or a VAT invoice.
The refundable deposit is PLN 1,000, or PLN 2,000 for trips abroad. It is paid in cash only at pick-up and returned in cash when the vehicle is returned, after comparing its condition with the handover protocol. The deposit may be reduced by the fees in section 5 and documented damage.
5. Extras and fees
Extras chosen when booking:
- pick-up or return outside 8:00–20:00 — PLN 50,
- additional driver — PLN 100 one-off,
- child seat — PLN 50 each,
- insurance package Comfort — PLN 59 per day, Premium — PLN 119 per day (charged for at most 25 days),
- weekend package — pick-up on Friday, return on Monday by 10:00 for 2.76 × the daily rate (PLN 690 at PLN 250 per day), applied automatically when cheaper than the daily price.
Fees charged only when they result from the return protocol or an event during the rental:
- late return without the provider's consent — PLN 50 per started hour of delay,
- return with less fuel than at pick-up — PLN 50 plus the cost of the missing fuel,
- soiled seat or upholstery that needs cleaning — PLN 100,
- lost key — PLN 1,000, lost vehicle registration document — PLN 300,
- damage to the vehicle — individually priced on the basis of the protocol and the repair estimate, up to the deductible of the chosen insurance package; in full when the damage is not covered by insurance through the renter's fault (e.g. driving under the influence, breach of the prohibitions in section 6),
- kilometres over the limit — unlimited up to 19 days; from 20 days 200 km per day are included, pooled over the whole rental; each extra kilometre costs PLN 0.40 according to the protocol mileage.
6. Pick-up, use and return
Pick-up and return take place in Grzebienisko (Huby 6j), daily 8:00–20:00, or at any time with the "outside hours" option. We do not deliver the vehicle to the customer's address. At pick-up and return a protocol with photos is signed. The vehicle is returned with the same fuel level as at pick-up.
Trips abroad are allowed to European countries, including outside the European Union (e.g. Albania, Montenegro, Norway), except Russia, Belarus and Ukraine. A trip abroad must be selected in the booking (destination "Europe") — the deposit is then PLN 2,000.
Prohibited: driving under the influence of alcohol or drugs, subletting, races and test drives, carrying passengers or loads above the permitted limits, and any unlawful use of the vehicle.
7. Insurance, damage and breakdowns
Every vehicle has third-party liability, comprehensive (AC) insurance and assistance. Packages: Standard (included, deductible up to PLN 3,000), Comfort (deductible up to PLN 1,500, windows and tyres without deductible) and Premium (no deductible, also windows, tyres, mirrors and underbody). In case of a collision, breakdown, damage or theft the renter secures the scene, calls the relevant services and phones the provider without delay.
8. Changing dates and cancellation
A change of dates is requested in the customer panel ("Change dates") or by phone. It applies only once confirmed by the provider and may change the price. Extending a rental that has started requires prior consent.
Cancelling a confirmed booking is free of charge until 24 hours before pick-up. After that the cancellation fee is 50% of the rental price — also for cash bookings. Not collecting the vehicle without cancelling is treated as cancelling within 24 hours of pick-up. Refunds (in full or minus the fee) are made within 14 days using the same payment method. An unconfirmed booking (unpaid or awaiting phone confirmation) can be cancelled free of charge.
9. No right of withdrawal
Under Article 38(1)(12) of the Polish Consumer Rights Act, a consumer has no right to withdraw from a distance contract for car rental where the contract specifies the date or period of the service — which is the case for every booking. A booking can, however, be cancelled under section 8.
10. Complaints and disputes
A complaint can be made by e-mail to danielzasieczny@rent-move.it, by phone (+48 734 490 136) or in writing to the provider's address, giving the booking number, a description and the expected solution. We reply within 14 days of receiving the complaint; no reply within that time means the complaint is accepted.
A consumer may use out-of-court dispute resolution: mediation or the Permanent Consumer Arbitration Court at the Provincial Inspectorate of Trade Inspection in Poznań, and free help from a municipal or district consumer ombudsman. The provider agrees to take part in such proceedings.
11. Vehicle tracking
The vehicle has a GPS tracker used only for security, performance of the agreement and protection of claims. The interior is not monitored or recorded.
12. Changes to the terms
A new version of the terms applies from the date shown at the top and does not change bookings confirmed earlier — they are governed by the version accepted when booking (the previous version 1.02 applied from 04.09.2026). Matters not covered here are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.